Remote Technical Support Associate – Internship | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets

• Reliable internet and a capable computer
• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge

• Fully remote work with no commute
• Referral bonus scheme
• Flexible start times within the Gulf working day
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.