Remote Technical Support Associate – Internship | Jeddah, Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia (candidates near Jeddah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Maintain asset and licence records
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets

• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Weekly one-to-one coaching sessions
• Career progression into a mid-level role
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Mentorship from an experienced team lead
• Friendly, multicultural remote team

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.