Remote Technical Support Associate – Internship | Oman

This is a fully remote it support role you can do from home in Oman. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Performance bonus linked to clear targets
• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Career progression into a mid-level role

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.