Remote Technical Support Associate – Internship | Ras Al Khaimah, United Arab Emirates

Posted 1 months agoOpenings: 3

InternshipRemote – OmanRemote – OmanTemporaryIT Support

1,300–3,100 OMR per month

Apply now

Applications open to candidates who match the experience level above.

Job summary

About the role

We are hiring for a remote it support position based in United Arab Emirates (candidates near Ras Al Khaimah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

Responsibilities

Write short how-to guides for recurring issues
Maintain asset and licence records
Test fixes before closing a ticket
Troubleshoot common software, printing and connectivity problems
Guide users through password resets, access issues and basic setup
Support new-joiner account creation and device setup
Keep users informed about progress on their request

Requirements

Solid understanding of Windows and common office software
Clear written English
Interest in a technical support career
Patience explaining technical steps in plain language
Reliable internet and a capable computer
Currently studying or graduated within the last two years

Preferred skills

CompTIA A+, ITIL Foundation or similar study
Experience with a ticketing tool such as Jira or Freshservice
Basic networking knowledge
Arabic language support

What we offer

Access to online learning subscriptions
Mentorship from an experienced team lead
Monthly internet and home-office allowance
Weekly one-to-one coaching sessions
Flexible start times within the Gulf working day

You will finish this role with practical, transferable experience and references you can use.

Eligibility

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

How to apply

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.