Remote Technical Support Associate – Junior Level | GCC Remote

A work-from-home it support opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Equipment stipend for laptop or headset
• Flexible start times within the Gulf working day
• Weekly one-to-one coaching sessions
• Monthly internet and home-office allowance

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 400–900 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.