Remote Technical Support Associate – Junior Level | Hawalli, Kuwait

We are hiring for a remote it support position based in Kuwait (candidates near Hawalli preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English

• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Wellness day each quarter
• Mentorship from an experienced team lead
• Access to online learning subscriptions

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.