Remote Technical Support Associate – Junior Level | Muharraq, Bahrain

This remote it support vacancy is open to candidates in Bahrain (candidates near Muharraq preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Monthly internet and home-office allowance
• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Bahrain to apply. The indicative range for this role is 400–900 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.