Remote Technical Support Associate – Junior Level | Riyadh, Saudi Arabia

This is a fully remote it support role you can do from home in Saudi Arabia (candidates near Riyadh preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Monthly internet and home-office allowance
• Wellness day each quarter
• Fully remote work with no commute
• Referral bonus scheme
• Clear performance reviews every quarter
• Equipment stipend for laptop or headset

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,600–10,350 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.