Remote Technical Support Associate – Junior Level | Salalah, Oman

This is a fully remote it support role you can do from home in Oman (candidates near Salalah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter
• Equipment stipend for laptop or headset

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 200–500 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.