Remote Technical Support Associate – Junior Level | Sharjah, United Arab Emirates

We are hiring for a remote it support position based in United Arab Emirates (candidates near Sharjah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken

• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Paid onboarding and structured training
• Fully remote work with no commute
• Certificate of completion for internship graduates
• Monthly internet and home-office allowance

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,750–6,500 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.