Remote Technical Support Associate – Junior Level | Worldwide Remote

This remote it support vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Maintain asset and licence records

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance
• Performance bonus linked to clear targets
• Certificate of completion for internship graduates
• Paid annual leave and public holidays

You will finish this role with practical, transferable experience and references you can use.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 2,750–6,200 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.