Remote Technical Support Associate – No Experience Required | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Wellness day each quarter
• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Career progression into a mid-level role

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.