Remote Technical Support Associate – No Experience Required | Oman

This is a fully remote it support role you can do from home in Oman. This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Wellness day each quarter
• Performance bonus linked to clear targets

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.