Remote Technical Support Associate – No Experience Required | Worldwide Remote

A work-from-home it support opportunity for people living in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket

• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Wellness day each quarter
• Referral bonus scheme
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Access to online learning subscriptions

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.