Remote User Support Specialist – 0–1 Years | Bahrain

This remote it support vacancy is open to candidates in Bahrain. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket

• Interest in a technical support career
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Wellness day each quarter
• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 300–700 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.