Remote User Support Specialist – 0–1 Years | Doha, Qatar

This is a fully remote it support role you can do from home in Qatar (candidates near Doha preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Interest in a technical support career

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Friendly, multicultural remote team
• Career progression into a mid-level role
• Paid annual leave and public holidays
• Paid onboarding and structured training
• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 2,400–5,400 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.