Remote User Support Specialist – 0–1 Years | Farwaniya, Kuwait

This remote it support vacancy is open to candidates in Kuwait (candidates near Farwaniya preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken

• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Clear performance reviews every quarter
• Career progression into a mid-level role
• Equipment stipend for laptop or headset
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Wellness day each quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.