Remote User Support Specialist – 0–1 Years | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request

• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Mentorship from an experienced team lead
• Friendly, multicultural remote team
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Access to online learning subscriptions

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.