Remote User Support Specialist – 0–1 Years | Muscat, Oman

This is a fully remote it support role you can do from home in Oman (candidates near Muscat preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep users informed about progress on their request
• Maintain asset and licence records
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Reliable internet and a capable computer

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Mentorship from an experienced team lead
• Certificate of completion for internship graduates
• Paid onboarding and structured training
• Fully remote work with no commute
• Access to online learning subscriptions
• Paid annual leave and public holidays

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 150–400 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.