Remote User Support Specialist – 0–1 Years | United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request

• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Performance bonus linked to clear targets
• Monthly internet and home-office allowance
• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.