Remote User Support Specialist – 1–2 Years | Dubai, United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates (candidates near Dubai preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Access to online learning subscriptions
• Career progression into a mid-level role
• Friendly, multicultural remote team
• Paid onboarding and structured training
• Wellness day each quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.