Remote User Support Specialist – 1–2 Years | Kuwait City, Kuwait

This remote it support vacancy is open to candidates in Kuwait (candidates near Kuwait City preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket

• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Wellness day each quarter
• Paid annual leave and public holidays
• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Weekly one-to-one coaching sessions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.