Remote User Support Specialist – 1–2 Years | Qatar

This remote it support vacancy is open to candidates in Qatar. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge

• Mentorship from an experienced team lead
• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Fully remote work with no commute

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.