Remote User Support Specialist – 1–2 Years | Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request

• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Paid onboarding and structured training
• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Paid annual leave and public holidays

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.