Remote User Support Specialist – 1–2 Years | Sohar, Oman

This is a fully remote it support role you can do from home in Oman (candidates near Sohar preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Mentorship from an experienced team lead
• Career progression into a mid-level role
• Flexible start times within the Gulf working day
• Paid onboarding and structured training
• Paid annual leave and public holidays

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.