Remote User Support Specialist – 1–2 Years | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Clear written English

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Access to online learning subscriptions
• Fully remote work with no commute
• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.