Remote User Support Specialist – Fresh Graduates | Ajman, United Arab Emirates

This is a fully remote it support role you can do from home in United Arab Emirates (candidates near Ajman preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Maintain asset and licence records
• Keep users informed about progress on their request

• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.