Remote User Support Specialist – Fresh Graduates | Kuwait

This remote it support vacancy is open to candidates in Kuwait. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Performance bonus linked to clear targets
• Flexible start times within the Gulf working day
• Wellness day each quarter
• Mentorship from an experienced team lead
• Access to online learning subscriptions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.