Remote User Support Specialist – Fresh Graduates | Nizwa, Oman

This is a fully remote it support role you can do from home in Oman (candidates near Nizwa preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Performance bonus linked to clear targets
• Monthly internet and home-office allowance
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Equipment stipend for laptop or headset

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.