Remote User Support Specialist – Fresh Graduates | Qatar

This remote it support vacancy is open to candidates in Qatar. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Friendly, multicultural remote team
• Certificate of completion for internship graduates
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.