Remote User Support Specialist – Fresh Graduates | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup

• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Paid annual leave and public holidays
• Performance bonus linked to clear targets
• Wellness day each quarter
• Paid onboarding and structured training
• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.