Remote User Support Specialist – Internship | Al Wakrah, Qatar

This is a fully remote it support role you can do from home in Qatar (candidates near Al Wakrah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues

• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Currently studying or graduated within the last two years

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Wellness day each quarter
• Fully remote work with no commute
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.