Remote User Support Specialist – Internship | Khobar, Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia (candidates near Khobar preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues

• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Currently studying or graduated within the last two years

• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Wellness day each quarter
• Equipment stipend for laptop or headset
• Career progression into a mid-level role
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.