Remote User Support Specialist – Internship | Kuwait

We are hiring for a remote it support position based in Kuwait. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer
• Currently studying or graduated within the last two years

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.