Remote User Support Specialist – Internship | Oman

A work-from-home it support opportunity for people living in Oman. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup
• Maintain asset and licence records

• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Currently studying or graduated within the last two years

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Certificate of completion for internship graduates
• Equipment stipend for laptop or headset
• Friendly, multicultural remote team
• Monthly internet and home-office allowance
• Performance bonus linked to clear targets

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.