Remote User Support Specialist – Internship | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Friendly, multicultural remote team
• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.