Remote User Support Specialist – Junior Level | Kuwait

This remote it support vacancy is open to candidates in Kuwait. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues

• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Weekly one-to-one coaching sessions
• Access to online learning subscriptions
• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.