Remote User Support Specialist – Junior Level | Ras Al Khaimah, United Arab Emirates

This remote it support vacancy is open to candidates in United Arab Emirates (candidates near Ras Al Khaimah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Monthly internet and home-office allowance
• Friendly, multicultural remote team
• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day
• Weekly one-to-one coaching sessions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,750–6,500 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.