Remote User Support Specialist – Junior Level | Riffa, Bahrain

This is a fully remote it support role you can do from home in Bahrain (candidates near Riffa preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Maintain asset and licence records
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support

• Clear performance reviews every quarter
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Mentorship from an experienced team lead

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Bahrain to apply. The indicative range for this role is 200–500 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.