Remote User Support Specialist – No Experience Required | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Test fixes before closing a ticket

• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Clear performance reviews every quarter

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.