Remote User Support Specialist – No Experience Required | Lusail, Qatar

This remote it support vacancy is open to candidates in Qatar (candidates near Lusail preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Clear performance reviews every quarter
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Mentorship from an experienced team lead
• Fully remote work with no commute
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.