Remote User Support Specialist – No Experience Required | Manama, Bahrain

This remote it support vacancy is open to candidates in Bahrain (candidates near Manama preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Wellness day each quarter
• Paid onboarding and structured training
• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–600 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.