Remote User Support Specialist – No Experience Required | Medina, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Medina preferred). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Certificate of completion for internship graduates
• Wellness day each quarter
• Flexible start times within the Gulf working day
• Career progression into a mid-level role

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.