Remote User Support Specialist – No Experience Required | Muscat, Oman

This remote it support vacancy is open to candidates in Oman (candidates near Muscat preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Referral bonus scheme
• Career progression into a mid-level role
• Fully remote work with no commute
• Flexible start times within the Gulf working day

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.