Remote User Support Specialist – No Experience Required | Worldwide Remote

This remote it support vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Maintain asset and licence records
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Paid onboarding and structured training
• Weekly one-to-one coaching sessions
• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Fully remote work with no commute

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 2,000–4,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.